Electronic,
Next Generation Community Management: A Proactive Risk-based Approach
(2013)
Abstract
Effective management of online communities is a significant challenge as they can exceed millions of users producing hundreds of millions of discussion threads that link together billions of posts. Current management solutions are based on basic statistical tools that aggregate data for the community owner/moderator to interpret themselves and take appropriate actions. This paper presents a proactive and extensible risk-based management framework supporting advanced analytical services for managing online communities. This allows community owners to focus on their community objectives and proactively manage favourable/unfavourable events at the user and community level.
