%0 Book Section %1 KNICOP_3 %A Martin, Mark Lycett Valerie A. %B Knowledge Networks: Innovation through Communities of Practice %C Hershey, PA %D 2004 %E Hildreth, Paul %E Kimble, Chris %I IGI Global %K Boundaries Case_Study CoP Community_of_Practice Consensual_Knowledge Explicit_Knowledge Facilitation Inter-Community_Communication Knowledge_Sharing Organizational_Effectiveness Participation Relationship_Management Tacit_Knowledge %P 24--35 %T Cultivating a Community of Practice between Business and IT %U http://www.chris-kimble.com/KNICOP/Chapters/Chapter_3.html %X There is a perceived gap between the Information Technology (IT) and the Business function in many organizations, which can lead to poor working relationships and a loss of organizational effectiveness. In this chapter, we discuss an effort to bridge this gap through a programme of Relationship Management (RM). The approach is based on the concept of cultivating a Community of Practice (CoP) and relies on facilitating relationships between people in order to share and leverage knowledge. This chapter describes a case study of a large financial services company and shows how the boundaries between Business and IT were spanned through a Relationship Management Community of Practice (RM CoP). The outcomes of the work are embodied in a maturity model that provides a framework for practice and acts as a 'boundary object' enabling the gap to be bridged. The chapter illustrates how cultivating a CoP between Business and IT can be a holistic way to manage the dynamics of knowledge sharing in organizations. %& 3

@incollection{KNICOP_3, abstract = {There is a perceived gap between the Information Technology (IT) and the Business function in many organizations, which can lead to poor working relationships and a loss of organizational effectiveness. In this chapter, we discuss an effort to bridge this gap through a programme of Relationship Management (RM). The approach is based on the concept of cultivating a Community of Practice (CoP) and relies on facilitating relationships between people in order to share and leverage knowledge. This chapter describes a case study of a large financial services company and shows how the boundaries between Business and IT were spanned through a Relationship Management Community of Practice (RM CoP). The outcomes of the work are embodied in a maturity model that provides a framework for practice and acts as a 'boundary object' enabling the gap to be bridged. The chapter illustrates how cultivating a CoP between Business and IT can be a holistic way to manage the dynamics of knowledge sharing in organizations.}, added-at = {2008-04-13T15:33:20.000+0200}, address = {Hershey, PA}, author = {Martin, Mark Lycett Valerie A.}, biburl = {https://www.bibsonomy.org/bibtex/25c35ddcfc3e38fc3c2922c9d3a0f9368/xckuk}, booktitle = {Knowledge Networks: Innovation through Communities of Practice}, chapter = 3, description = {KNICOP}, editor = {Hildreth, Paul and Kimble, Chris}, interhash = {77fbe26e4c814d6e48a77be0bca878db}, intrahash = {5c35ddcfc3e38fc3c2922c9d3a0f9368}, keywords = {Boundaries Case_Study CoP Community_of_Practice Consensual_Knowledge Explicit_Knowledge Facilitation Inter-Community_Communication Knowledge_Sharing Organizational_Effectiveness Participation Relationship_Management Tacit_Knowledge}, pages = {24--35}, publisher = {IGI Global}, timestamp = {2008-04-13T15:33:21.000+0200}, title = {Cultivating a Community of Practice between Business and IT}, url = {http://www.chris-kimble.com/KNICOP/Chapters/Chapter_3.html}, year = 2004 }