%0 Conference Paper %1 ls_leimeister %A Pesta, Paul %A Peters, Christoph %B International Conference on Wirtschaftsinformatik (WI) %C Duisburg/Essen, Germany %D 2021 %K ai-driven artificial_intelligence customer_journey dempub itimpub pub_cpe pub_ppe services systematic_literature_review %T Artificial Intelligence-driven Customer Experience: Status Quo and a Framework for Future Research

@inproceedings{ls_leimeister, added-at = {2021-03-03T12:41:32.000+0100}, address = {Duisburg/Essen, Germany}, author = {Pesta, Paul and Peters, Christoph}, biburl = {https://www.bibsonomy.org/bibtex/2dfaf53fc3e810416c569f07cf851eff6/ls_leimeister}, booktitle = {International Conference on Wirtschaftsinformatik (WI)}, eventdate = {09.03.2021-11.03.2021}, eventtitle = {International Conference on Wirtschaftsinformatik (WI)}, interhash = {8439a0e8448e5d4c364374773ab53899}, intrahash = {dfaf53fc3e810416c569f07cf851eff6}, keywords = {ai-driven artificial_intelligence customer_journey dempub itimpub pub_cpe pub_ppe services systematic_literature_review}, language = {english}, month = mar, organization = {University of Duisburg-Essen}, timestamp = {2021-07-07T11:12:06.000+0200}, title = {Artificial Intelligence-driven Customer Experience: Status Quo and a Framework for Future Research}, venue = {Duisburg/Essen, Germany}, year = 2021 }