Cibbarelli's surveys: user ratings of bibliographic citation management software
Computers in Libraries 15 (4): 25--40 (1995)

This user ratings survey focuses on bibliographic citation management software; its value to manage citation databases; and its ability to provide reports that adhere to standard bibliographic styles for publications. Service and support, reliability, ease of use, vendor integrity, and user satisfaction are discussed for each of seven software packages
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