%0 Conference Paper %1 ls_leimeister %A Zierau, Naim %A Elshan, Edona %A Visini, Camillo %A Janson, Andreas %B International Conference on Information Systems (ICIS) %D 2020 %K Conversational_Agent Human-Computer_Interaction Literature_Review Research_Agenda itegpub pub_aja pub_nzi u3bpub %T A Review of the Empirical Literature on Conversational Agents and Future Research Directions %U http://pubs.wi-kassel.de/wp-content/uploads/2020/09/JML_784.pdf %X The knowledge base related to user interaction with conversational agents (CAs) has grown dramatically but remains segregated. In this paper, we conduct a systematic literature review to investigate user interaction with CAs. We examined 107 papers published in outlets related to IS and HCI research. Then, we coded for design elements and user interaction outcomes, and isolated 7 significant determinants of these outcomes, as well as 42 themes with inconsistent evidence, providing grounds for future research. Building upon the insights from the analysis, we propose a research agenda to guide future research surrounding user interaction with CAs. Ultimately, we aim to contribute to the body of knowledge of IS and HCI in general and user interaction with CA in particular by indicating how developed a research field is regarding the number and content of the respective contributions. Furthermore, practitioners benefit from a structured overview related to CA design effects.

@inproceedings{ls_leimeister, abstract = {The knowledge base related to user interaction with conversational agents (CAs) has grown dramatically but remains segregated. In this paper, we conduct a systematic literature review to investigate user interaction with CAs. We examined 107 papers published in outlets related to IS and HCI research. Then, we coded for design elements and user interaction outcomes, and isolated 7 significant determinants of these outcomes, as well as 42 themes with inconsistent evidence, providing grounds for future research. Building upon the insights from the analysis, we propose a research agenda to guide future research surrounding user interaction with CAs. Ultimately, we aim to contribute to the body of knowledge of IS and HCI in general and user interaction with CA in particular by indicating how developed a research field is regarding the number and content of the respective contributions. Furthermore, practitioners benefit from a structured overview related to CA design effects.}, added-at = {2020-09-28T02:31:23.000+0200}, author = {Zierau, Naim and Elshan, Edona and Visini, Camillo and Janson, Andreas}, biburl = {https://www.bibsonomy.org/bibtex/29be7e99b71db8544ea2f91a2760a32de/ls_leimeister}, booktitle = {International Conference on Information Systems (ICIS)}, eventdate = {13.12.2020}, eventtitle = {International Conference on Information Systems (ICIS)}, interhash = {e2ab9aa113908371a82ea0bb9dde8059}, intrahash = {9be7e99b71db8544ea2f91a2760a32de}, keywords = {Conversational_Agent Human-Computer_Interaction Literature_Review Research_Agenda itegpub pub_aja pub_nzi u3bpub}, timestamp = {2021-07-07T17:51:21.000+0200}, title = {A Review of the Empirical Literature on Conversational Agents and Future Research Directions}, url = {http://pubs.wi-kassel.de/wp-content/uploads/2020/09/JML_784.pdf}, venue = {Hyderabad, India}, year = 2020 }