Textual Analysis of Customer Statements for Quality Control and Help Desk Support
U. Bohnacker, L. Dehning, J. Franke, and I. Renz. Classification, Clustering, and Data Analysis. Recent Advances and Applications. Proceedings of the 8th Conference of the International Federation of Classification Societies (IFCS-2002), volume 21 of Studies in Classification, Data Analysis, and Knowledge Organization, page 437-445. Springer, (2002)
Classification, Clustering, and Data Analysis. Recent Advances and Applications. Proceedings of the 8th Conference of the International Federation of Classification Societies (IFCS-2002)
year
2002
pages
437-445
publisher
Springer
series
Studies in Classification, Data Analysis, and Knowledge Organization
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%0 Conference Paper
%1 bohnacker02customer
%A Bohnacker, Ulrich
%A Dehning, Lars
%A Franke, Jürgen
%A Renz, Ingrid
%B Classification, Clustering, and Data Analysis. Recent Advances and Applications. Proceedings of the 8th Conference of the International Federation of Classification Societies (IFCS-2002)
%D 2002
%E Jajuga, Krzysztof
%E Sokolowski, Andrzej
%E Bock, Hans-Hermann
%I Springer
%K cites.gradu research.clustering.documents
%P 437-445
%T Textual Analysis of Customer Statements for Quality Control and Help Desk Support
%V 21
@inproceedings{bohnacker02customer,
added-at = {2008-03-31T11:26:14.000+0200},
author = {Bohnacker, Ulrich and Dehning, Lars and Franke, Jürgen and Renz, Ingrid},
biburl = {https://www.bibsonomy.org/bibtex/23c9c16d7641c9b0aca119227755bbc4c/msn},
booktitle = {Classification, Clustering, and Data Analysis. Recent Advances and Applications. Proceedings of the 8th Conference of the International Federation of Classification Societies (IFCS-2002)},
editor = {Jajuga, Krzysztof and Sokolowski, Andrzej and Bock, Hans-Hermann},
interhash = {a4a5ef70d5704467c5c13479eb29cd00},
intrahash = {3c9c16d7641c9b0aca119227755bbc4c},
keywords = {cites.gradu research.clustering.documents},
language = {english},
pages = {437-445},
publisher = {Springer},
series = {Studies in Classification, Data Analysis, and Knowledge Organization},
timestamp = {2009-06-25T15:59:10.000+0200},
title = {Textual Analysis of Customer Statements for Quality Control and Help Desk Support},
volume = 21,
year = 2002
}