%0 Conference Paper %1 bohnacker02customer %A Bohnacker, Ulrich %A Dehning, Lars %A Franke, Jürgen %A Renz, Ingrid %B Classification, Clustering, and Data Analysis. Recent Advances and Applications. Proceedings of the 8th Conference of the International Federation of Classification Societies (IFCS-2002) %D 2002 %E Jajuga, Krzysztof %E Sokolowski, Andrzej %E Bock, Hans-Hermann %I Springer %K cites.gradu research.clustering.documents %P 437-445 %T Textual Analysis of Customer Statements for Quality Control and Help Desk Support %V 21

@inproceedings{bohnacker02customer, added-at = {2008-03-31T11:26:14.000+0200}, author = {Bohnacker, Ulrich and Dehning, Lars and Franke, Jürgen and Renz, Ingrid}, biburl = {https://www.bibsonomy.org/bibtex/23c9c16d7641c9b0aca119227755bbc4c/msn}, booktitle = {Classification, Clustering, and Data Analysis. Recent Advances and Applications. Proceedings of the 8th Conference of the International Federation of Classification Societies (IFCS-2002)}, editor = {Jajuga, Krzysztof and Sokolowski, Andrzej and Bock, Hans-Hermann}, interhash = {a4a5ef70d5704467c5c13479eb29cd00}, intrahash = {3c9c16d7641c9b0aca119227755bbc4c}, keywords = {cites.gradu research.clustering.documents}, language = {english}, pages = {437-445}, publisher = {Springer}, series = {Studies in Classification, Data Analysis, and Knowledge Organization}, timestamp = {2009-06-25T15:59:10.000+0200}, title = {Textual Analysis of Customer Statements for Quality Control and Help Desk Support}, volume = 21, year = 2002 }