%0 Book Section %1 ls_leimeister %A Mrass, Volkmar %A Peters, Christoph %B Digital Customer Experience - mit digitalen Diensten Kunden gewinnen und halten %C Wiesbaden, Germany %D 2019 %E Robra-Bissantz, Susanne %E Lattemann, Christoph %I Springer %K Crowd_Services Crowdworking-Plattformen Kundensupport Plattform-Ökonomie Sharing_Economy itegpub pub_cpe pub_vmr %P 271-282 %T Digitale Wertschöpfung durch Crowd Services: Neue Formen des Kundensupports am Beispiel Mila und Swisscom %U https://link.springer.com/chapter/10.1007/978-3-658-22542-1_19 %V Edition HMD

@incollection{ls_leimeister, added-at = {2018-10-20T11:56:38.000+0200}, address = {Wiesbaden, Germany}, author = {Mrass, Volkmar and Peters, Christoph}, biburl = {https://www.bibsonomy.org/bibtex/2a76c4beecb0d37954a758b87b4467e5e/ls_leimeister}, booktitle = {Digital Customer Experience - mit digitalen Diensten Kunden gewinnen und halten}, editor = {Robra-Bissantz, Susanne and Lattemann, Christoph}, interhash = {f59272f534804a2eda43d7ad45d56392}, intrahash = {a76c4beecb0d37954a758b87b4467e5e}, keywords = {Crowd_Services Crowdworking-Plattformen Kundensupport Plattform-Ökonomie Sharing_Economy itegpub pub_cpe pub_vmr}, pages = {271-282}, publisher = {Springer}, timestamp = {2019-01-10T04:16:31.000+0100}, title = {Digitale Wertschöpfung durch Crowd Services: Neue Formen des Kundensupports am Beispiel Mila und Swisscom}, url = {https://link.springer.com/chapter/10.1007/978-3-658-22542-1_19}, volume = {Edition HMD}, year = 2019 }