Inproceedings,

SIMULATION MODEL FOR IMPROVING THE OPERATION OF THE EMERGENCY DEPARTMENT OF SPECIAL HEALTH CARE

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Proceedings of the 2006 Winter Simulation Conference, page 453--458. (2006)

Abstract

This paper presents a simulation model which describes the operations in the Emergency Department of Special Health Care at the Central Hospital of Jyväskylä, Finland. It can be used to test different process scenarios, allocate re- sources and perform activity based cost analysis. By using the simulation model we demonstrate a new operational method, which makes the operation of the Emergency De- partment of Special Health Care more effective. This op- erational method is called the triage-team method and it has been studied from two different points of view. The re- sults showed that this method improves the operation of the Emergency Department of Special Health Care sub- stantially (over 25 \%), if it is implemented properly and includes all the necessary tasks.

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