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A Summary of End-User Feedback on Digital Product Memories

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SemProM: Foundations of Semantic Product Memories for the Internet of Things, Springer, Heidelberg, (2013)
DOI: 10.1007/978-3-642-37377-0_23

Abstract

Digital product memories enable novel item-centric ways of communication along a product's lifecycle. With respect to the open nature of the scenario ranging from manufacturer to consumer, the expectations for such digital product memories are diverse. This chapter gives a brief summary of empirical studies with (potential) end-users of digital product memories. It combines information we acquired at three different public IT and industrial fairs in 2009 and 2010 with a total of 515 visitors, a user study conducted with 27 participants of a shopping cart scenario at the Innovative Retail Lab and an experiment with 12 students concerning working group support from so-called artifact memories. We compiled our observations into five hypotheses concerning aspects of digital product memory ranging from technical constraints to preferred applications.

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