%0 Thesis %1 Choy2002Job %A Choy, Derrek Gordon Gim Sheong %C Ann Arbor %D 2002 %K 2002 Correlation_analysis FDZ_IUP Flight_attendants ISSP ISSP_input2016 Job_satisfaction Management Occupational_psychology Psychology Social_sciences Studies checked english input2016 isspbib2016 phdthesis %P 101-101 p. %T Job satisfaction, and some explanatory variables, among flight attendants %X The purpose of this study was to examine the correlation between job satisfaction as it relates to downsizing, control of the work environment, communication with management, and perceptions of rules and policies of the organization. There were 425 flight attendants in this airline. The response rates varied from 28.2% to 11% across various measures. They had a combined average time on the job of 27.5 years. Out of the 425 flight attendants, 85.3% were females and 14.7% were males. The Job Satisfaction Survey, Work Locus of Control Survey, and an Organizational Evaluation Survey were used to evaluate the views of the flight attendants. With the advent of airline consolidation, airline debt loads, years of labor unrest, higher fares, and questionable services for passengers, this study showed significant positive relationships between job satisfaction and for management to be more open in their communication with the attendants and to develop rules and policies that are helpful in the performance of the flight attendants' duties. It was not known exactly why significant negative correlation was obtained between control of their work and job satisfaction (perhaps the flight attendants know that greater control of their work was somewhat frustrating due to the authoritative command structure that already exists on an airplane). This study further develops some understanding of the unique situation of flight attendants on the job and what can be implemented by management in building a stronger organization and perhaps developing a more productive workforce. %@ 9780493597416; 0493597417

@phdthesis{Choy2002Job, abstract = {The purpose of this study was to examine the correlation between job satisfaction as it relates to downsizing, control of the work environment, communication with management, and perceptions of rules and policies of the organization. There were 425 flight attendants in this airline. The response rates varied from 28.2% to 11% across various measures. They had a combined average time on the job of 27.5 years. Out of the 425 flight attendants, 85.3% were females and 14.7% were males. The Job Satisfaction Survey, Work Locus of Control Survey, and an Organizational Evaluation Survey were used to evaluate the views of the flight attendants. With the advent of airline consolidation, airline debt loads, years of labor unrest, higher fares, and questionable services for passengers, this study showed significant positive relationships between job satisfaction and for management to be more open in their communication with the attendants and to develop rules and policies that are helpful in the performance of the flight attendants' duties. It was not known exactly why significant negative correlation was obtained between control of their work and job satisfaction (perhaps the flight attendants know that greater control of their work was somewhat frustrating due to the authoritative command structure that already exists on an airplane). This study further develops some understanding of the unique situation of flight attendants on the job and what can be implemented by management in building a stronger organization and perhaps developing a more productive workforce.}, added-at = {2019-03-20T18:49:19.000+0100}, address = {Ann Arbor}, author = {Choy, Derrek Gordon Gim Sheong}, biburl = {https://www.bibsonomy.org/bibtex/2df94ed6613f36730311b93ad56f8d13d/gesis_dump}, interhash = {ff13cd330b70446a0071af790598c4f0}, intrahash = {df94ed6613f36730311b93ad56f8d13d}, isbn = {9780493597416; 0493597417}, keywords = {2002 Correlation_analysis FDZ_IUP Flight_attendants ISSP ISSP_input2016 Job_satisfaction Management Occupational_psychology Psychology Social_sciences Studies checked english input2016 isspbib2016 phdthesis}, note = {(ISSP)}, notes = {http://search.proquest.com/docview/305452691?accountid=14657; http://sfx.lib.uchicago.edu/sfx_local?url_ver=Z39.88-2004&rft_val_fmt=info:ofi/fmt:kev:mtx:dissertation&genre=dissertations+%26+theses&sid=ProQ:ProQuest+Dissertations+%26+Theses+Full+Text&atitle=&title=Job+satisfaction%2C+and+some+explanatory+variables%2C+among+flight+attendants&issn=&date=2002-01-01&volume=&issue=&spage=&au=Choy%2C+Derrek+Gordon+Gim+Sheong&isbn=9780493597416&jtitle=&btitle=&rft_id=info:eric/&rft_id=info:doi/}, pages = {101-101 p.}, school = {Argosy University/Sarasota}, tagadata-svko-dda-test = {10755}, tagadata-svkoddatest2 = {10748}, timestamp = {2019-10-01T13:01:20.000+0200}, title = {Job satisfaction, and some explanatory variables, among flight attendants}, type = {D.B.A.}, year = 2002 }