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Simulation-based models of emergency departments: : Operational, tactical, and strategic staffing., , , , , , , , , and 4 other author(s). ACM Trans. Model. Comput. Simul., 21 (4): 24:1-24:25 (2011)Estimating characteristics of queueing networks using transactional data., and . Queueing Syst. Theory Appl., 29 (1): 75-127 (1998)Erratum to: Data-stories about (im)patient customers in tele-queues., and . Queueing Syst. Theory Appl., 75 (2-4): 147 (2013)Data-Driven Appointment-Scheduling Under Uncertainty: The Case of an Infusion Unit in a Cancer Center., , , , , and . Manag. Sci., 66 (1): 243-270 (2020)Service-Level Differentiation in Call Centers with Fully Flexible Servers., , and . Manag. Sci., 54 (2): 279-294 (2008)Telephone Call Centers: Tutorial, Review, and Research Prospects., , and . Manuf. Serv. Oper. Manag., 5 (2): 79-141 (2003)Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers., and . Operations Research, 57 (5): 1189-1205 (2009)Queues with Many Servers and Impatient Customers., and . Math. Oper. Res., 37 (1): 41-65 (2012)P ^3 -Folder: Optimal Model Simplification for Improving Accuracy in Process Performance Prediction., , , , and . BPM, volume 9850 of Lecture Notes in Computer Science, page 418-436. Springer, (2016)On Predicting Traveling Times in Scheduled Transportation (Extended Abstract)., , , , and . MUD@ICML, volume 1392 of CEUR Workshop Proceedings, page 88-89. CEUR-WS.org, (2015)