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Produktivitätsmanagement von Dienstleistungen: Modelle, Methoden und Werkzeuge

, , , and (Eds.) VDI-Buch Springer Vieweg, Berlin, (2017)
DOI: 10.1007/978-3-642-45071-6

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Germany: service engineering.. Commun. ACM, 49 (7): 79 (2006)Industrienahes Handwerk als Dienstleister, , and . Fraunhofer IRB Verl., Stuttgart, (1997)Artificial Intelligence as Driver for Business Model Innovation in Smart Service Systems., , , , , and . AHFE (8), volume 1208 of Advances in Intelligent Systems and Computing, page 212-219. Springer, (2020)Systematische Entwicklung von Dienstleistungen - Chancen für Beschäftigung und Wachstum, , , and . WSI Mitteilungen, 64 (9/2001): 477-483 (September 2011)Testing of New Services., and . ICSS, page 105-109. IEEE Computer Society, (2010)Perceived Quality of Artificial Intelligence in Smart Service Systems: A Structured Approach., , , and . QUATIC, volume 1266 of Communications in Computer and Information Science, page 3-16. Springer, (2020)Typology-Based Analysis of Artificial Intelligence in Service Companies., and . AHFE (8), volume 1208 of Advances in Intelligent Systems and Computing, page 205-211. Springer, (2020)CoMedia - An International Collaboration Best Practice Case., , and . AIWoRC, page 71-78. IEEE Computer Society, (2000)Applying Value Proposition Design for Developing Smart Service Business Models in Manufacturing Firms., , and . AHFE (17), volume 601 of Advances in Intelligent Systems and Computing, page 103-114. Springer, (2017)The Use of AI-Based Assistance Systems in the Service Sector: Opportunities, Challenges and Applications., , , , and . AHFE (7), volume 1207 of Advances in Intelligent Systems and Computing, page 10-16. Springer, (2020)