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Leveraging Machine-Executable Descriptive Knowledge in Design Science Research - The Case of Designing Socially-Adaptive Chatbots.

, , and . DESRIST, volume 11491 of Lecture Notes in Computer Science, page 76-91. Springer, (2019)

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Measuring Service Encounter Satisfaction with Customer Service Chatbots using Sentiment Analysis., , and . Wirtschaftsinformatik, page 1115-1129. University of Siegen, Germany / AISeL, (2019)On Implementing Ethical Principles in Design Science Research., , , and . AIS Trans. Hum. Comput. Interact., 12 (4): 206-227 (December 2020)Gender Bias in Chatbot Design., , , and . CONVERSATIONS, volume 11970 of Lecture Notes in Computer Science, page 79-93. Springer, (2019)Designing a Chatbot Social Cue Configuration System., , and . ICIS, Association for Information Systems, (2019)Intrance: Designing an Interactive Enhancement System for the Development of QA Chatbots., , and . Proc. ACM Hum. Comput. Interact., 6 (CSCW2): 1-24 (2022)Designing Interactive Chatbot Development Systems., , and . ICIS, Association for Information Systems, (2020)Exploring Design Principles for Enterprise Chatbots: An Analytic Hierarchy Process Study., , , , and . DESRIST, volume 12388 of Lecture Notes in Computer Science, page 126-141. Springer, (2020)A Taxonomy of Social Cues for Conversational Agents., , , and . Int. J. Hum. Comput. Stud., (2019)Leveraging Machine-Executable Descriptive Knowledge in Design Science Research - The Case of Designing Socially-Adaptive Chatbots., , and . DESRIST, volume 11491 of Lecture Notes in Computer Science, page 76-91. Springer, (2019)Conceptualization of the Problem Space in Design Science Research., , , and . DESRIST, volume 11491 of Lecture Notes in Computer Science, page 18-31. Springer, (2019)