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The Interplay of Web 2.0 and Collaboration Support Systems: Leveraging Synergies

, and . From CSCW to Web 2.0: European Developments in Collaborative Design, Part 3, Springer,, London ;;New York :, (2010)

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Socio-technical Process Design – the case of coordinated service delivery for elderly people, , and . Proceedings of the XII Conference of the Italian Chapter of AIS, "Reshaping Organizations through Digital and Social Innovation", Springer, (2015)Empowering Change in Public Employment Services: The EmployID Approach, , , , , , , , , and 17 other author(s). EmployID, (2016)Service Modularization for Customer-Specific Service Design Based on Highly Standardized Services., , , , and . Implementing International Services, Gabler, (2012)Process Modeling with SeeMe: A Modeling Method for Service Processes., , , and . Implementing International Services, Gabler, (2012)Organizing International Service Management: The Case of M-BETA., , , , , and . Implementing International Services, Gabler, (2012)Modellgestützte Planung für Dienstleistungsprozesse: Von "wicked problems" zu semi-strukturierten Prozessen, , and . Arbeits- und Dienstleistungsforschung als Innovationstreiber, page 60--69. Fraunhofer Verlag, (2009)Strategien des Wissensmanagement, and . (2007)Innovationsarbeit im Web 2.0. Sind Sie bereit?, , and . Journal Arbeit, (Sommer 2009)Theoretical Foundations of the Socio-Technical Walkthrough, , and . Implementing International Services. A tailorable method for market assessment, modularization and process transfer, Gabler, Wiesbaden, (2010)Process models: Neutral ground for collaboration, but power matters, and . Proceedings of the 1st International Workshop on Collaborative Usage and Development of Models and Visualizations, (2011)