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Interactive Systems in Domestic Environments., and . Symposium on Designing Interactive Systems, page 247-259. ACM, (1997)Extending CSCW into Domestic Environments (workshop)., , , and . CSCW, page 1. ACM, (1996)Collaboration in the Digital Library (Workshop)., , , and . ACM DL, page 272. ACM, (1997)Talking in the Library: Implications for the Design of Digital Libraries., , , and . ACM DL, page 221-228. ACM, (1997)Practically Accomplishing Immersion: Cooperation in and for Virtual Environments., , and . CSCW, page 380-389. ACM, (1996)At home with the technology: an ethnographic study of a set-top-box trial., , , and . ACM Trans. Comput. Hum. Interact., 6 (3): 282-308 (1999)Designing with Ethnography: A Presentation Framework for Design., , , , and . Symposium on Designing Interactive Systems, page 147-158. ACM, (1997)Ethnomethodologically informed ethnography and information system design., , , , and . J. Am. Soc. Inf. Sci., 51 (7): 666-682 (2000)Getting to know the 'customer in the machine'., , , , , and . GROUP, page 30-39. ACM, (1999)Informing the design of collaborative virtual environments., , , , and . GROUP, page 71-80. ACM, (1997)