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Evaluation of Software Mediated Process Assessments for IT Service Management., , , and . SPICE, volume 526 of Communications in Computer and Information Science, page 72-84. Springer, (2015)Decision support systems for IT service management., , , and . IJIDS, 8 (3): 284-304 (2016)A method for comparing traditional and component-based models in information systems re-engineering., , and . Inf. Syst. E Bus. Manag., 9 (1): 89-107 (2011)The IS-business relationship and its implications for performance: An empirical study of South African and Australian organisations., and . Int. J. Inf. Manag., 26 (6): 457-468 (2006)Factors affecting e-government adoption in Liberia: A practitioner perspective., , and . Electron. J. Inf. Syst. Dev. Ctries., (2021)The Impact of Ineffective ITG on IT Deployment: A Study of Failed IT Deployment Initiatives., , , and . ACIS, page 67. (2018)The design of the user interface for software development tools. University of Queensland, Australia, (1996)Towards a Theoretical Framework of Determinants for the Adoption and Diffusion of Buyer Authenticated Credit Card Payment Programs: The Online Merchant's Perspective., and . CEC, page 349-352. IEEE Computer Society, (2004)The Role of Universities in IT Service Management Education., and . PACIS, page 49. AISeL, (2007)The phenomenon of P3 community for IT support: a crowd-support case study., , , and . CONF-IRM, page 33. (2017)