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Empowering service organizations by integrating creativity and knowledge management into the service development process, , , and . Proceedings of HCI International, Erlbaum, (2005)Wissensmanagement in kleinen und mittleren Unternehmen und �ffentlicher Verwaltung. Ein Leitfaden., , , , , , and . Bundesministerium f�r Wirtschaft (BMWI): Harzdruckerei Wernigerode, (2007)Kollaboratives Lernen in wissensintensiven Dienstleistungen, and . Entwicklung innovativer Dienstleistungen – Wissen, Kreativität, Lernen, Fraunhofer Irb Verlag, München, (2005)Facilitating asynchronous discussions in learning communities: the impact of moderation strategies., and . Behav. Inf. Technol., 26 (1): 73-80 (2007)Playfully Assigning Keywords to Content, and . (2005)Fostering scientific writing with web 2.0 applications. COOP 2008: Workshop Academia 2.0 and beyond, (May 2008)Combining Web 2.0 and Collaboration Support Systems., and . MuC, page 67-76. Oldenbourg Verlag, (2008)Implications of Work Fragmentation on the Design of Knowledge Management Systems, and . Proceedings of the Workshop on Knowledge Sharing in Organizations at COOP 2006, (2006)The Interplay of Web 2.0 and Collaboration Support Systems: Leveraging Synergies, and . From CSCW to Web 2.0: European Developments in Collaborative Design, Part 3, Springer,, London ;;New York :, (2010)Envisioning pervasive learning environments: supporting ubiquitous collaboration, , and . Pervasive 2007. The 5th International Conference on Pervasive Computing (Workshop-Paper). May 13-16., page 8. (2007)