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Produktivitätsorientiertes Service Engineering

, , and (Eds.) Leipziger Beiträge zur Informatik Eigenverlag Leipziger Informatik-Verbund LIV, (2013)

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Service Engineering: State of the Art and Future Trends, and . VIII, page 3-16. Springer, (2007)Service engineering—methodical development of new service products, , and . International Journal of Production Economics, 85 (3): 275 - 287 (2003)Structuring and Planning Operations.Handbuch Dienstleistungsmanagement, and . chapter Service Engineering - Entwicklung und Gestaltung von Dienstleistungen, page 151-175. Gabler, (2001)Enterprise Social Networks for Internal Communication and Collaboration., and . ICE/ITMC, page 1-4. IEEE, (2018)Service engineering for IT enabled service products, , and . Proceedings of HCI International, Erlbaum, (2005)State of the art in service engineering and management. (International Conference on Human-Computer Interaction (HCI International), , and . HCI International 2003. Proceedings of the 10th International Conference on Human-Computer Interaction, 3, page 961–965. Cognitive, Social and Ergonomic Aspects Mahwah, (2003)Dienstleistungsästhetik, , and . Service Engineering, Springer, Berlin, (2006)Systematische Entwicklung von Dienstleistungen - Chancen für Beschäftigung und Wachstum, , , and . WSI Mitteilungen, 64 (9/2001): 477-483 (September 2011)Service Engineering: State of the Art and Future Trends, and . page 3–16. Springer, (2006)Service Engineering – Methodical Development of New Science Products, , and . IJPE International Journal of Production Economics 2002, (August 2002)