Analyse und Gestaltung von Innovationsflüssen bei IT-Dienstleistungen. Teil 1: Konzeptionelle Grundlagen.
A. Carell, and C. Ritterskamp. Innovation an der Schnittstelle zwischen technischer Dienstleistung und Kunden. Teil 1: Konzeptionelle Grundlagen., Physica Verlag, Heidelberg, (2006)
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