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Configurable Process Models: Experiences from a Municipality Case Study.

, , , , and . CAiSE, volume 5565 of Lecture Notes in Computer Science, page 486-500. Springer, (2009)

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Trade-Offs in the Performance of Workflows - Quantifying the Impact of Best Practices., , , , and . Business Process Management Workshops, volume 4928 of Lecture Notes in Computer Science, page 108-119. Springer, (2007)A Redesign Framework for Call Centers., , , and . Business Process Management, volume 4102 of Lecture Notes in Computer Science, page 306-321. Springer, (2006)Quantifying the Performance of Workflows., , and . IS Management, 25 (4): 332-343 (2008)Mining Reference Process Models and Their Configurations., , and . OTM Workshops, volume 5333 of Lecture Notes in Computer Science, page 263-272. Springer, (2008)Managing traceability information in manufacture., , and . Int. J. Inf. Manag., 23 (5): 395-413 (2003)SAP WebFlow Made Configurable: Unifying Workflow Templates into a Configurable Model., , and . BPM, volume 4714 of Lecture Notes in Computer Science, page 262-270. Springer, (2007)Configurable Process Models: Experiences from a Municipality Case Study., , , , and . CAiSE, volume 5565 of Lecture Notes in Computer Science, page 486-500. Springer, (2009)Business process redesign for effective e-commerce., , and . ICEC, volume 60 of ACM International Conference Proceeding Series, page 382-391. ACM, (2004)Verification of SAP Reference Models., and . Business Process Management, 3649, page 464-469. (2005)Mining configurable enterprise information systems., , and . Data Knowl. Eng., 56 (3): 195-244 (2006)