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Context Aware Customer Experience Management: A Development Framework Based on Ontologies and Computational Intelligence.

, , , , , , and . Sentiment Analysis and Ontology Engineering, volume 639 of Studies in Computational Intelligence, Springer, (2016)

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Modeling and Personalising the Customer Journey: The Case for Case Management., , and . EDOC, page 82-91. IEEE, (2021)Domain engineering for customer experience management., , , and . Innov. Syst. Softw. Eng., 18 (1): 171-191 (2022)A Model-driven Method to Design SoaML Services from BPMN Models: Principles, Proof-of-concept, and Validation., , , , and . HICSS, page 5799-5808. ScholarSpace, (2023)Towards a Goal-oriented Method for Software Solutions Prioritization., , , and . MODELSWARD, page 287-293. SCITEPRESS, (2022)A Development Framework for Customer Experience Management Applications: Principles and Case Study., and . ICEBE, page 118-125. IEEE Computer Society, (2017)Discovering Reusable Functional Features in Legacy Object-Oriented Systems., , , , , and . IEEE Trans. Software Eng., 49 (7): 3827-3856 (July 2023)Towards an Agile Approach for Business Process Reengineering., , , , and . ICEBE, page 130-135. IEEE, (2022)Context Aware Customer Experience Management: A Development Framework Based on Ontologies and Computational Intelligence., , , , , , and . Sentiment Analysis and Ontology Engineering, volume 639 of Studies in Computational Intelligence, Springer, (2016)On the Impact of Development Frameworks on Mobile Apps., , , , , and . APSEC, page 131-140. IEEE, (2023)A Content Based e-Commerce Recommendation Approach Under the Veristic Framework., , and . ICEBE, volume 41 of Lecture Notes on Data Engineering and Communications Technologies, page 495-514. Springer, (2019)