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IT Governance Practices for Electric Utilities: Insights from Brazil and Europe.

, , , and . Open J. Inf. Syst., 2 (1): 9-28 (2015)

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A decision support tool to optimize scheduling of IT changes., , , , and . Integrated Network Management, page 343-352. IEEE, (2007)Change Priority Determination in IT Service Management Based on Risk Exposure., , , , and . IEEE Trans. Network and Service Management, 5 (3): 178-187 (2008)Business-Driven Decision Support for Change Management: Planning and Scheduling of Changes., , , , , and . DSOM, volume 4269 of Lecture Notes in Computer Science, page 173-184. Springer, (2006)Blended Learning in Multi-disciplinary Classrooms - Experiments in a Lecture about Numerical Analysis., , , and . CSEDU (2), page 196-204. SciTePress, (2015)Business-Driven Design of Infrastructures for IT Services., , and . J. Netw. Syst. Manag., 17 (4): 422-456 (2009)SLA Design from a Business Perspective., , , , , and . DSOM, volume 3775 of Lecture Notes in Computer Science, page 72-83. Springer, (2005)Despandemia: Serious Game in Alternate Reality for Reading and Rewriting Our Intercultural World during the Covid-19 Pandemic., , , , and . CSEDU (1), page 425-436. SCITEPRESS, (2021)A system dynamics model to support strategic decision making on IT outsourcing: A case study at a state revenue agency in Brazil., , and . NOMS, page 1-4. IEEE, (2014)Optimal Design of E-Commerce Site Infrastructure from a Business Perspective., , , , , and . HICSS, IEEE Computer Society, (2006)Prioritizing Information Technology Service Investments under Uncertainty., , , , and . IEEE Trans. Network and Service Management, 8 (3): 259-273 (2011)