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Technology-Use Mediation Revisited: A Symbolic Process Perspective., , , and . ECIS, page 39. (2013)More than providing 'solutions': towards an understanding of customer-oriented citizenship behaviours of IS professionals., , and . Inf. Syst. J., 25 (5): 489-530 (2015)Aligning Practices in a Pluralistic Healthcare Context using a Performance Improvement System., , , , and . ICIS, Association for Information Systems, (2018)Human resource development for IS executives., and . SIGCPR, page 129-135. ACM, (1992)Deriving Value from a Commodity Process: a Case Study of the Strategic Planning and Management of a Call Center., , , and . ECIS, page 503-512. (2005)Collaboration Between Academics and Practitioners Using Action Research., , , , and . Realigning Research and Practice in Information Systems Development, volume 194 of IFIP Conference Proceedings, page 467-470. Kluwer, (2001)Panel: Integrating e-Business, Knowledge Management and Policy Considerations Within an Information Systems Strategy Framework., , , and . ECIS, page 730-736. (2000)An Anatomy of European Information Systems Research ECIS 1993-ECIS 2002 : Some Initial Findings., and . ECIS, page 3-18. (2002)There's More to Information Systems Development than Structured Approaches: Information Requirements Analysis as a Socially Mediated Process., and . Requir. Eng., 5 (2): 74-82 (2000)Editorial., and . J. Strateg. Inf. Syst., 24 (4): 217-218 (2015)