This paper presents the results of a case study of a (perceived) problem of information overload from e-mail in a large firm. We argue that for CMCs to be effective there is a need to establish a ‘context’ in which the message can be interpreted.
X. He, R. Zemel, and M. Carreira-Perpinan. Computer Vision and Pattern Recognition, 2004. CVPR 2004. Proceedings
of the 2004 IEEE Computer Society Conference on, 2, page II-695--II-702. (27 June-2 July 2004)