This paper presents the results of a case study of a (perceived) problem of information overload from e-mail in a large firm. We argue that for CMCs to be effective there is a need to establish a ‘context’ in which the message can be interpreted.
M. Benerecetti, P. Bouquet, and C. Ghidini. KR 2000 -- Workshop on Semantic Approximation, Granularity, and Vagueness, KR & R, (2000)Short version of bbg01context.