An entry point to the works of Piller on open innovation, have to look through it, if there is something concerning service adoption or service innovation
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T. Linner, M. Kranz, L. Roalter, и T. Bock. Proceedings of the 2010 Sixth International Conference on Intelligent Environments, стр. 295--300. Washington, DC, USA, IEEE Computer Society, (июля 2010)
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