This paper presents the results of a case study of a (perceived) problem of information overload from e-mail in a large firm. We argue that for CMCs to be effective there is a need to establish a ‘context’ in which the message can be interpreted.
S. Körner, and M. Landhäußer. International Conference on Applications of Natural Language to Information Systems, NLDB 2010,Cardiff, UK, June 23-25, volume 6177 of Lecture Notes in Computer Science, page 92--99. Berlin, Heidelberg, Springer, (July 2010)