Your customers expect service round-the-clock. With CloudConnect’s Multilevel Hosted Interactive Voice Response (IVR), you can do a lot more than meet your customer’s needs. What this means is every time a customer or potential customer calls you, no matter the time, the call is answered. Now your customer can connect to the right department, or automated call flow, or speak to the right agent, or service executive, and have their queries answered and their job is done, in an instant. That’s satisfaction.