Commentary on: Ren, LH., Wong, KLY., Wong, J., Kleiss, S., Berndt, A., Mann, J., Hussein, A., Hu, G., Wong, L., Khong, R., Fu, J., Ahmed, N., Nolte, J., Hung, L. (2024) Working with a robot in hospital and long-term care homes: staff experience BMC Nursing 23:317 https://doi.org/10.1186/s12912-024-01983-0
Implications for practice and research: 1) When implementing welfare technology, staff education needs to consider relational and cultural factors, including positivity in leadership, teamwork and staff-family relationships to facilitate use. 2) As technological possibilities are increasing, while older populations are growing and working populations are decreasing, user-based research in implementation of welfare technology is urgently needed.