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Mayer: A Framework and a Suite of Methods for Business Process Reengineering

http://books.google.com/books?hl=fi&lr=&id=4zWACat367MC&oi=fnd&pg=PA245&ots=PSG0UFD22P&sig=dFk-qM-P7UH2A2N54JFAXkwqvys

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mayer95framework kirjassa grover95process

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