Summary of Crucial conversations – Tools for talking when the stakes are high by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Swizler | Ignition Blog

https://slooowdown.wordpress.com/2013/06/09/summary-of-crucial-conversations-tools-for-talking-when-the-stakes-are-high-by-kerry-patterson-joseph-grenny-ron-mcmillan-and-al-swizler/