ICC hubs play a key role in coordinating care from different organisations and ensuring people receive care in the best place for their needs. The hubs are run by teams of trained administration staff who work closely with health, care and voluntary organisations and a lead practitioner of the day who is responsible for decision making.

The teams proactively monitor where people are in the health and care system to help people stay in their own homes and get home from hospital quicker, and identify those in need of preventative care. They are also working closer with voluntary organisations and local communities to support this and as the ICCs develop so will role that these groups play in developing future services and helping people to stay well.