%0 Journal Article %1 Ackerman1996 %A Ackerman, David W. %D 1996 %J ACM-Press: Computer Supported Cooperative Work 1996. %K AnswerGarden, DissJahnke2006 Eskalation, eskalativesHelpdesk, %P S. 97-105. %T Answer Garden 2: Merging Organizational Memory with Collaborative Help

@article{Ackerman1996, added-at = {2008-02-28T20:44:19.000+0100}, author = {Ackerman, David W.}, biburl = {https://www.bibsonomy.org/bibtex/204c50075136e457b6cad5a59b8a00ab1/isa}, file = {Ackerman1996.pdf:Texte\\Ackerman1996.pdf:PDF;Ackerman1996_AnswerGarden.pdf:Texte\\Ackerman1996_AnswerGarden.pdf:PDF}, in-text-citation = {Ein Beispiel zur Eskalation (eskalatives Helpdesk) geben Ackerman & McDonald 1996 mit �Answer Garden 2�.}, interhash = {078d575b09c87613bc61166cc49731bc}, intrahash = {04c50075136e457b6cad5a59b8a00ab1}, journal = {ACM-Press: Computer Supported Cooperative Work 1996.}, keywords = {AnswerGarden, DissJahnke2006 Eskalation, eskalativesHelpdesk,}, owner = {jahnke}, pages = {S. 97-105.}, timestamp = {2008-02-28T20:44:20.000+0100}, title = {Answer Garden 2: Merging Organizational Memory with Collaborative Help}, year = 1996 }