Abstract
Abstract The Internet and the Web are evolving to a platform for collaboration, sharing, innovation and user-created content—the so-called
Web 2.0 environment. This environment includes social and business networks, and it is influencing what people do on the Weband intranets, individually and in groups. This paper describes the Web 2.0 environment, its tools, applications, characteristics.It also describes various types of online groups, especially social networks, and how they operate in the Web 2.0 environment.Of special interest is the way organization members communicate and collaborate mainly via wikis and blogs. In addition, thepaper includes a proposed triad relational model (Technology–People–Community) of social/work life on the Internet. Particularly,social/work groups are becoming sustainable because of the incentives for participants to connect and network with other users.A discussion of group dynamics that is based on the human needs for trust, support, and sharing, regardless if the settingis a physical or virtual one, follows. Finally, future research directions are outlined.
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