%0 Journal Article %1 journals/isr/ChenH02 %A Chen, Pei-Yu Sharon %A Hitt, Lorin M. %D 2002 %J Inf. Syst. Res. %K dblp %N 3 %P 255-274 %T Measuring Switching Costs and the Determinants of Customer Retention in Internet-Enabled Businesses: A Study of the Online Brokerage Industry. %U http://dblp.uni-trier.de/db/journals/isr/isr13.html#ChenH02 %V 13

@article{journals/isr/ChenH02, added-at = {2020-03-13T00:00:00.000+0100}, author = {Chen, Pei-Yu Sharon and Hitt, Lorin M.}, biburl = {https://www.bibsonomy.org/bibtex/2ce94e551f493c8bccd070b66129ebb8b/dblp}, ee = {https://doi.org/10.1287/isre.13.3.255.78}, interhash = {2d7de22751587c5d94d3cffec39e8d1f}, intrahash = {ce94e551f493c8bccd070b66129ebb8b}, journal = {Inf. Syst. Res.}, keywords = {dblp}, number = 3, pages = {255-274}, timestamp = {2020-03-14T11:55:16.000+0100}, title = {Measuring Switching Costs and the Determinants of Customer Retention in Internet-Enabled Businesses: A Study of the Online Brokerage Industry.}, url = {http://dblp.uni-trier.de/db/journals/isr/isr13.html#ChenH02}, volume = 13, year = 2002 }