%0 Journal Article %1 journals/electronicmarkets/ZhangFCX22 %A Zhang, Tao %A Feng, Chao %A Chen, Hui %A Xian, Junjie %D 2022 %J Electron. Mark. %K dblp %N 4 %P 2277-2292 %T Calming the customers by AI: Investigating the role of chatbot acting-cute strategies in soothing negative customer emotions. %U http://dblp.uni-trier.de/db/journals/electronicmarkets/electronicmarkets32.html#ZhangFCX22 %V 32

@article{journals/electronicmarkets/ZhangFCX22, added-at = {2023-02-25T00:00:00.000+0100}, author = {Zhang, Tao and Feng, Chao and Chen, Hui and Xian, Junjie}, biburl = {https://www.bibsonomy.org/bibtex/24287a611b4f94e397807bd0de75f9e74/dblp}, ee = {https://doi.org/10.1007/s12525-022-00596-2}, interhash = {3cb61f3036cc8047a5cdce8878618c72}, intrahash = {4287a611b4f94e397807bd0de75f9e74}, journal = {Electron. Mark.}, keywords = {dblp}, month = {December}, number = 4, pages = {2277-2292}, timestamp = {2024-04-08T12:04:00.000+0200}, title = {Calming the customers by AI: Investigating the role of chatbot acting-cute strategies in soothing negative customer emotions.}, url = {http://dblp.uni-trier.de/db/journals/electronicmarkets/electronicmarkets32.html#ZhangFCX22}, volume = 32, year = 2022 }