%0 Book %1 GVK191084786 %A Stauss, Bernd %A Seidel, Wolfgang %C München u.a. %D 1996 %I Hanser %K Beschwerde Kunde Marketing Servicepolitik %T Beschwerdemanagement %U http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+191084786&sourceid=fbw_bibsonomy %@ 3446182195

@book{GVK191084786, added-at = {2009-08-21T10:31:17.000+0200}, address = {München [u.a.]}, author = {Stauss, {Bernd} and Seidel, {Wolfgang}}, biburl = {https://www.bibsonomy.org/bibtex/210efd3a24a77afaa8c418b0813f4fd43/fbw_hannover}, interhash = {3d4606acfd027050c03519e3f6cc5bf0}, intrahash = {10efd3a24a77afaa8c418b0813f4fd43}, isbn = {3446182195}, keywords = {Beschwerde Kunde Marketing Servicepolitik}, pagetotal = {375}, ppn_gvk = {191084786}, publisher = {Hanser}, subtitle = {Fehler vermeiden - Leistung verbessern - Kunden binden}, timestamp = {2009-08-21T10:31:49.000+0200}, title = {Beschwerdemanagement}, url = {http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+191084786&sourceid=fbw_bibsonomy}, year = 1996 }