Abstract
Cloud service intermediation is becoming increasingly recognized as a
key component of the cloud computing value chain. Existing cloud service
intermediaries already offer capabilities such as integration, customization or
aggregation brokerage, but in the future, enterprises will require much more
sophisticated capabilities going far beyond what is available today. The types of
brokerage capabilities foreseen to be most valuable for service consumers, and at the
same time most demanding for future enterprise service brokers to implement, are
those addressing continuous quality assurance and optimization of cloud services. In
this paper, we present a research roadmap for bringing continuous quality assurance
and optimization capabilities closer to the reach of enterprise cloud service brokers.
We present a scenario for motivating the need for such capabilities, as well as a
discussion of the dominant views on cloud service brokerage.
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