%0 Journal Article %1 journals/electronicmarkets/GraefKKZ21 %A Graef, Roland %A Klier, Mathias %A Kluge, Kilian %A Zolitschka, Jan-Felix %D 2021 %J Electron. Mark. %K dblp %N 2 %P 319-341 %T Human-machine collaboration in online customer service - a long-term feedback-based approach. %U http://dblp.uni-trier.de/db/journals/electronicmarkets/electronicmarkets31.html#GraefKKZ21 %V 31

@article{journals/electronicmarkets/GraefKKZ21, added-at = {2021-07-27T00:00:00.000+0200}, author = {Graef, Roland and Klier, Mathias and Kluge, Kilian and Zolitschka, Jan-Felix}, biburl = {https://www.bibsonomy.org/bibtex/2f165605e4c870592b8cfafbc1479fed9/dblp}, ee = {https://doi.org/10.1007/s12525-020-00420-9}, interhash = {d83e0ad50a781d831be6fbac1f564cd4}, intrahash = {f165605e4c870592b8cfafbc1479fed9}, journal = {Electron. Mark.}, keywords = {dblp}, number = 2, pages = {319-341}, timestamp = {2024-04-08T12:03:49.000+0200}, title = {Human-machine collaboration in online customer service - a long-term feedback-based approach.}, url = {http://dblp.uni-trier.de/db/journals/electronicmarkets/electronicmarkets31.html#GraefKKZ21}, volume = 31, year = 2021 }