%0 Conference Paper %1 conf/bpm/Jansen-VullersNRS06 %A Jansen-Vullers, Monique H. %A Netjes, Mariska %A Reijers, Hajo A. %A Stegeman, M. J. %B Business Process Management %D 2006 %E Dustdar, Schahram %E Fiadeiro, José Luiz %E Sheth, Amit P. %I Springer %K dblp %P 306-321 %T A Redesign Framework for Call Centers. %U http://dblp.uni-trier.de/db/conf/bpm/bpm2006.html#Jansen-VullersNRS06 %V 4102 %@ 3-540-38901-6

@inproceedings{conf/bpm/Jansen-VullersNRS06, added-at = {2017-05-21T00:00:00.000+0200}, author = {Jansen-Vullers, Monique H. and Netjes, Mariska and Reijers, Hajo A. and Stegeman, M. J.}, biburl = {https://www.bibsonomy.org/bibtex/2e6acbf57be0e8c6fab71a4b870b3d677/dblp}, booktitle = {Business Process Management}, crossref = {conf/bpm/2006}, editor = {Dustdar, Schahram and Fiadeiro, José Luiz and Sheth, Amit P.}, ee = {https://doi.org/10.1007/11841760_21}, interhash = {e121c88c963c141c8db7ecb06709b1ca}, intrahash = {e6acbf57be0e8c6fab71a4b870b3d677}, isbn = {3-540-38901-6}, keywords = {dblp}, pages = {306-321}, publisher = {Springer}, series = {Lecture Notes in Computer Science}, timestamp = {2019-06-04T12:58:52.000+0200}, title = {A Redesign Framework for Call Centers.}, url = {http://dblp.uni-trier.de/db/conf/bpm/bpm2006.html#Jansen-VullersNRS06}, volume = 4102, year = 2006 }