%0 Book %1 GVK19406980X %C London %D 1996 %E Buttle, Francis %I Chapman %K Customer_relations Customer_services Marketing Relationship_marketing Service_industries %T Relationship marketing %U http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+19406980X&sourceid=fbw_bibsonomy %@ 1853963135

@book{GVK19406980X, added-at = {2009-08-21T10:31:17.000+0200}, address = {London}, biburl = {https://www.bibsonomy.org/bibtex/2a2d12d4432481f2a8afc55e76071c995/fbw_hannover}, editor = {Buttle, {Francis}}, interhash = {1e857f5b42958ab7c347a12d6dfa011e}, intrahash = {a2d12d4432481f2a8afc55e76071c995}, isbn = {1853963135}, keywords = {Customer_relations Customer_services Marketing Relationship_marketing Service_industries}, pagetotal = {XII, 202}, ppn_gvk = {19406980X}, publisher = {Chapman}, subtitle = {theory and practice}, timestamp = {2009-08-21T10:32:08.000+0200}, title = {Relationship marketing}, url = {http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+19406980X&sourceid=fbw_bibsonomy}, year = 1996 }