%0 Journal Article %1 journals/electronicmarkets/MozafariSHW22 %A (née Mozafari), Nika Meyer %A Schwede, Melanie %A Hammerschmidt, Maik %A Weiger, Welf H. %D 2022 %J Electron. Mark. %K dblp %N 4 %P 2491-2505 %T Users taking the blame? How service failure, recovery, and robot design affect user attributions and retention. %U http://dblp.uni-trier.de/db/journals/electronicmarkets/electronicmarkets32.html#MozafariSHW22 %V 32

@article{journals/electronicmarkets/MozafariSHW22, added-at = {2023-02-28T00:00:00.000+0100}, author = {(née Mozafari), Nika Meyer and Schwede, Melanie and Hammerschmidt, Maik and Weiger, Welf H.}, biburl = {https://www.bibsonomy.org/bibtex/288c8bc474d0346bdeb9032fad71a4edb/dblp}, ee = {https://doi.org/10.1007/s12525-022-00613-4}, interhash = {1f3879b6bf1f1c0c1dfa8062fe68e49a}, intrahash = {88c8bc474d0346bdeb9032fad71a4edb}, journal = {Electron. Mark.}, keywords = {dblp}, month = {December}, number = 4, pages = {2491-2505}, timestamp = {2024-04-08T12:04:00.000+0200}, title = {Users taking the blame? How service failure, recovery, and robot design affect user attributions and retention.}, url = {http://dblp.uni-trier.de/db/journals/electronicmarkets/electronicmarkets32.html#MozafariSHW22}, volume = 32, year = 2022 }