Customer Service Quality Assessment within the Industrial Corporation Applying the Servqual Tool
R. Vianey. International Journal of Trend in Scientific Research and Development, Special Issue (2nd International Congress of Engineering):
P33 - P41(October 2017)
Abstract
In the present investigation we show the results obtained from a study carried out in an industrial corporation located in Mexico City with respect to quality in the service. A 95 reliability and 5 error were used in the study. The SERVQUAL tool was used for the analysis. The results obtained in the research were that the reliability dimension had 85 , the response capacity obtained 85 , the security achieved 82.5 , the empathy achieved 80 and the tangible elements reached 80 . The overall average quality of service was 82.50 . RÃos Romero Vianey "Customer Service Quality Assessment within the Industrial Corporation Applying the Servqual Tool" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Special Issue | 2nd International Congress of Engineering , October 2017, URL: http://www.ijtsrd.com/papers/ijtsrd5824.pdfhttp://www.ijtsrd.com/engineering/other/5824/customer-service-quality-assessment-within-the-industrial-corporation-applying-the-servqual-tool/rÃos-romero-vianey
%0 Journal Article
%1 noauthororeditor
%A Vianey, RÃos Romero
%D 2017
%J International Journal of Trend in Scientific Research and Development
%K Quality Servqual of reliability service
%N 2nd International Congress of Engineering
%P P33 - P41
%T Customer Service Quality Assessment within the Industrial Corporation Applying the Servqual Tool
%U http://www.ijtsrd.com/engineering/other/5824/customer-service-quality-assessment-within-the-industrial-corporation-applying-the-servqual-tool/rÃos-romero-vianey
%V Special Issue
%X In the present investigation we show the results obtained from a study carried out in an industrial corporation located in Mexico City with respect to quality in the service. A 95 reliability and 5 error were used in the study. The SERVQUAL tool was used for the analysis. The results obtained in the research were that the reliability dimension had 85 , the response capacity obtained 85 , the security achieved 82.5 , the empathy achieved 80 and the tangible elements reached 80 . The overall average quality of service was 82.50 . RÃos Romero Vianey "Customer Service Quality Assessment within the Industrial Corporation Applying the Servqual Tool" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Special Issue | 2nd International Congress of Engineering , October 2017, URL: http://www.ijtsrd.com/papers/ijtsrd5824.pdfhttp://www.ijtsrd.com/engineering/other/5824/customer-service-quality-assessment-within-the-industrial-corporation-applying-the-servqual-tool/rÃos-romero-vianey
@article{noauthororeditor,
abstract = {In the present investigation we show the results obtained from a study carried out in an industrial corporation located in Mexico City with respect to quality in the service. A 95 reliability and 5 error were used in the study. The SERVQUAL tool was used for the analysis. The results obtained in the research were that the reliability dimension had 85 , the response capacity obtained 85 , the security achieved 82.5 , the empathy achieved 80 and the tangible elements reached 80 . The overall average quality of service was 82.50 . RÃos Romero Vianey "Customer Service Quality Assessment within the Industrial Corporation Applying the Servqual Tool" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Special Issue | 2nd International Congress of Engineering , October 2017, URL: http://www.ijtsrd.com/papers/ijtsrd5824.pdfhttp://www.ijtsrd.com/engineering/other/5824/customer-service-quality-assessment-within-the-industrial-corporation-applying-the-servqual-tool/rÃos-romero-vianey
},
added-at = {2018-12-12T11:42:33.000+0100},
author = {Vianey, RÃos Romero},
biburl = {https://www.bibsonomy.org/bibtex/20b060be150b535e50a304f0c2dfeb6d1/ijtsrd},
interhash = {986a2b2146d3a3777584372506762526},
intrahash = {0b060be150b535e50a304f0c2dfeb6d1},
issn = {2456-6470},
journal = {International Journal of Trend in Scientific Research and Development},
keywords = {Quality Servqual of reliability service},
language = {English},
month = oct,
number = {2nd International Congress of Engineering},
pages = {P33 - P41},
timestamp = {2018-12-12T11:42:33.000+0100},
title = {Customer Service Quality Assessment within the Industrial Corporation Applying the Servqual Tool
},
url = {http://www.ijtsrd.com/engineering/other/5824/customer-service-quality-assessment-within-the-industrial-corporation-applying-the-servqual-tool/rÃos-romero-vianey},
volume = {Special Issue},
year = 2017
}