How do information technology capabilities contribute to firm performance?
This study develops a conceptual model linking IT-enabled information
management capability with three important organizational capabilities
(customer management capability, process management capability, and
performance management capability). We argue that these three capabilities
mediate the relationship between information management capability
and firm performance. We use a rare archival data set from a conglomerate
business group that had adopted a model of performance excellence
for organizational transformation based on the Baldrige criteria.
This data set contains actual scores from high quality assessments
of firms and intraorganizational units of the conglomerate, and hence
provides unobtrusive measures of the key constructs to validate our
conceptual model. We find that information management capability
plays an important role in developing other firm capabilities for
customer management, process management, and performance management.
In turn, these capabilities favorably influence customer, financial,
human resources, and organizational effectiveness measures of firm
performance. Among key managerial implications, senior leaders must
focus on creating necessary conditions for developing IT infrastructure
and information management capability because they play a foundational
role in building other capabilities for improved firm performance.
The Baldrige model also needs some changes to more explicitly acknowledge
the role and importance of information management capability so that
senior leaders know where to begin in their journey toward business
excellence.
%0 Journal Article
%1 Mithas2011
%A Mithas, S.
%A Ramasubbu, N.
%A Sambamurthy, V.
%D 2011
%J MIS Quarterly: Management Information Systems
%K modelo tecnologia
%N 1
%P 237-256
%T How information management capability influences firm performance
%V 35
%X How do information technology capabilities contribute to firm performance?
This study develops a conceptual model linking IT-enabled information
management capability with three important organizational capabilities
(customer management capability, process management capability, and
performance management capability). We argue that these three capabilities
mediate the relationship between information management capability
and firm performance. We use a rare archival data set from a conglomerate
business group that had adopted a model of performance excellence
for organizational transformation based on the Baldrige criteria.
This data set contains actual scores from high quality assessments
of firms and intraorganizational units of the conglomerate, and hence
provides unobtrusive measures of the key constructs to validate our
conceptual model. We find that information management capability
plays an important role in developing other firm capabilities for
customer management, process management, and performance management.
In turn, these capabilities favorably influence customer, financial,
human resources, and organizational effectiveness measures of firm
performance. Among key managerial implications, senior leaders must
focus on creating necessary conditions for developing IT infrastructure
and information management capability because they play a foundational
role in building other capabilities for improved firm performance.
The Baldrige model also needs some changes to more explicitly acknowledge
the role and importance of information management capability so that
senior leaders know where to begin in their journey toward business
excellence.
@article{Mithas2011,
abstract = {How do information technology capabilities contribute to firm performance?
This study develops a conceptual model linking IT-enabled information
management capability with three important organizational capabilities
(customer management capability, process management capability, and
performance management capability). We argue that these three capabilities
mediate the relationship between information management capability
and firm performance. We use a rare archival data set from a conglomerate
business group that had adopted a model of performance excellence
for organizational transformation based on the Baldrige criteria.
This data set contains actual scores from high quality assessments
of firms and intraorganizational units of the conglomerate, and hence
provides unobtrusive measures of the key constructs to validate our
conceptual model. We find that information management capability
plays an important role in developing other firm capabilities for
customer management, process management, and performance management.
In turn, these capabilities favorably influence customer, financial,
human resources, and organizational effectiveness measures of firm
performance. Among key managerial implications, senior leaders must
focus on creating necessary conditions for developing IT infrastructure
and information management capability because they play a foundational
role in building other capabilities for improved firm performance.
The Baldrige model also needs some changes to more explicitly acknowledge
the role and importance of information management capability so that
senior leaders know where to begin in their journey toward business
excellence.},
added-at = {2011-11-13T04:52:20.000+0100},
author = {Mithas, S. and Ramasubbu, N. and Sambamurthy, V.},
biburl = {https://www.bibsonomy.org/bibtex/20eadd9a1d4d73aa6535ada1c2974f8b2/edwardyanquen},
interhash = {88ec0f14eeb621a9048bf350fa212b4b},
intrahash = {0eadd9a1d4d73aa6535ada1c2974f8b2},
journal = {MIS Quarterly: Management Information Systems},
keywords = {modelo tecnologia},
number = 1,
pages = {237-256},
timestamp = {2011-11-13T04:52:22.000+0100},
title = {How information management capability influences firm performance},
volume = 35,
year = 2011
}