Designing for knowledge maturing: from knowledge-driven software to supporting the facilitation of knowledge development
A. Schmidt, and C. Kunzmann. International Conference on Knowledge Management (I-KNOW 2014)
, ACM, (2014)
Software engineering has been transformed in recent years by understanding the interaction with customers and the target context as an ongoing learning process. Responsiveness to change and user-centered design have been the consequences. In a similar way, knowledge and ontology engineering are undergoing fundamental changes to acknowledge the fact that they are part of a collective knowledge maturing process. We explore three examples: social media based competence management in career guidance, ontology-centered reflection in multi-professional environments in palliative care, and aligning individual mindlines in pratice networks of General Practitioners. Based on these, we extract five types of designing for knowledge maturing and associated technical implementations. This shows that future technology support should especially target facilitation of self-organized, but tool-mediated knowledge development processes, where, e.g., workplace learning analytics can play a prominent role.