%0 Journal Article %1 MatzlerStark2000 %A Matzler, Kurt %A Stark, Christian %D 2000 %J Das Wirtschaftsstudium - WISU %K IT-Controlling Praxis %N 12 %P 1639--1649 %T Die Messung der Kundenzufriedenheit bei internen EDV-Dienstleistungen

@article{MatzlerStark2000, added-at = {2008-11-10T20:16:50.000+0100}, author = {Matzler, Kurt and Stark, Christian}, biburl = {https://www.bibsonomy.org/bibtex/22e1f914b988d8ecb38a10435e75cfcc1/stefan.strecker}, description = {IT-Controlling}, interhash = {8433416dd057121df6b05ffaa053fc78}, intrahash = {2e1f914b988d8ecb38a10435e75cfcc1}, journal = {Das Wirtschaftsstudium - WISU}, keywords = {IT-Controlling Praxis}, number = 12, pages = {1639--1649}, timestamp = {2009-05-14T16:35:23.000+0200}, title = {Die Messung der Kundenzufriedenheit bei internen EDV-Dienstleistungen}, year = 2000 }