%0 Journal Article %1 journals/cor/DudinKD13 %A Dudin, Sergey A. %A Kim, Che Soong %A Dudina, Olga S. %D 2013 %J Computers & OR %K dblp %N 7 %P 1790-1803 %T MMAP|M|N queueing system with impatient heterogeneous customers as a model of a contact center. %U http://dblp.uni-trier.de/db/journals/cor/cor40.html#DudinKD13 %V 40

@article{journals/cor/DudinKD13, added-at = {2017-01-18T00:00:00.000+0100}, author = {Dudin, Sergey A. and Kim, Che Soong and Dudina, Olga S.}, biburl = {https://www.bibsonomy.org/bibtex/2324bca0bc2717698504f136dec73527e/dblp}, ee = {http://dx.doi.org/10.1016/j.cor.2013.01.023}, interhash = {537ebb8d067d2c61896316d448aea6f0}, intrahash = {324bca0bc2717698504f136dec73527e}, journal = {Computers & OR}, keywords = {dblp}, number = 7, pages = {1790-1803}, timestamp = {2017-01-19T11:34:19.000+0100}, title = {MMAP|M|N queueing system with impatient heterogeneous customers as a model of a contact center.}, url = {http://dblp.uni-trier.de/db/journals/cor/cor40.html#DudinKD13}, volume = 40, year = 2013 }