%0 Journal Article %1 Klingner.2015 %A Klingner, Stephan %A Pravemann, Stephanie %A Becker, Michael %D 2015 %J Benchmarking: An International Journal %K klingner language_english michael.becker sys:relevant_for:sit %N 2 %P 238--253 %R 10.1108/BIJ-04-2013-0047 %T Service Productivity In Different Industries -- An Empirical Investigation %V 22

@article{Klingner.2015, added-at = {2015-04-29T14:17:53.000+0200}, author = {Klingner, Stephan and Pravemann, Stephanie and Becker, Michael}, biburl = {https://www.bibsonomy.org/bibtex/249955d85bfeb5c5f1084541fb0454bfb/sesat}, doi = {\url{10.1108/BIJ-04-2013-0047}}, interhash = {b546d07bfe3b2b66d00a150992afa45e}, intrahash = {49955d85bfeb5c5f1084541fb0454bfb}, journal = {Benchmarking: An International Journal}, keywords = {klingner language_english michael.becker sys:relevant_for:sit}, number = 2, pages = {238--253}, timestamp = {2015-04-29T14:17:53.000+0200}, title = {{S}ervice {P}roductivity {I}n {D}ifferent {I}ndustries -- {A}n {E}mpirical {I}nvestigation}, volume = 22, year = 2015 }