In the last decade, crowdsourcing has emerged as a new form of work organization. Crowdworking platforms as intermediaries between crowdsourcing companies and crowd workers have gained importance in this process. Currently, many of these platforms manage rather simple work systems. Using the case of the German Hamburger Hochbahn AG and the innovation platform Phantominds, this paper investigates measures necessary for crowdworking platforms to be able to manage also more complex work systems. To derive such measures, we analyze the work system of Hamburger Hochbahn and Phantominds, explore the interplay between the crowd and the platform provider and subsequently provide recommendations for companies that would like to use crowdworking platforms for the processing of work and for platform operators. With this paper, we extend current knowledge in the realms of IS, organizational theory, and platform ecosystems.
%0 Conference Paper
%1 ls_leimeister
%A Mrass, Volkmar
%A Peters, Christoph
%A Leimeister, Jan Marco
%B Hawaii International Conference on System Sciences (HICSS)
%D 2018
%K Complex_Work_Systems Crowdsourcing Crowdworking_Platforms Reference_Process_Model_Hamburger_Hochbahn itegpub itimpub pub_cpe pub_jml pub_vmr
%T Managing Complex Work Systems via Crowdworking Platforms: The Case of Hamburger Hochbahn and Phantominds
%U http://pubs.wi-kassel.de/wp-content/uploads/2018/01/JML_650-1.pdf
%X In the last decade, crowdsourcing has emerged as a new form of work organization. Crowdworking platforms as intermediaries between crowdsourcing companies and crowd workers have gained importance in this process. Currently, many of these platforms manage rather simple work systems. Using the case of the German Hamburger Hochbahn AG and the innovation platform Phantominds, this paper investigates measures necessary for crowdworking platforms to be able to manage also more complex work systems. To derive such measures, we analyze the work system of Hamburger Hochbahn and Phantominds, explore the interplay between the crowd and the platform provider and subsequently provide recommendations for companies that would like to use crowdworking platforms for the processing of work and for platform operators. With this paper, we extend current knowledge in the realms of IS, organizational theory, and platform ecosystems.
@inproceedings{ls_leimeister,
abstract = {In the last decade, crowdsourcing has emerged as a new form of work organization. Crowdworking platforms as intermediaries between crowdsourcing companies and crowd workers have gained importance in this process. Currently, many of these platforms manage rather simple work systems. Using the case of the German Hamburger Hochbahn AG and the innovation platform Phantominds, this paper investigates measures necessary for crowdworking platforms to be able to manage also more complex work systems. To derive such measures, we analyze the work system of Hamburger Hochbahn and Phantominds, explore the interplay between the crowd and the platform provider and subsequently provide recommendations for companies that would like to use crowdworking platforms for the processing of work and for platform operators. With this paper, we extend current knowledge in the realms of IS, organizational theory, and platform ecosystems.},
added-at = {2017-09-16T11:49:18.000+0200},
author = {Mrass, Volkmar and Peters, Christoph and Leimeister, Jan Marco},
biburl = {https://www.bibsonomy.org/bibtex/24ad32dbd073e5c92487abe6bf275f2a8/ls_leimeister},
booktitle = { Hawaii International Conference on System Sciences (HICSS)},
eventdate = {03.01.2018-06.01.2018},
eventtitle = {Hawaii International Conference on System Sciences (HICSS)},
interhash = {d359894c0b797978d70db6393f8da2ea},
intrahash = {4ad32dbd073e5c92487abe6bf275f2a8},
keywords = {Complex_Work_Systems Crowdsourcing Crowdworking_Platforms Reference_Process_Model_Hamburger_Hochbahn itegpub itimpub pub_cpe pub_jml pub_vmr},
timestamp = {2021-07-27T16:11:47.000+0200},
title = {Managing Complex Work Systems via Crowdworking Platforms: The Case of Hamburger Hochbahn and Phantominds},
url = {http://pubs.wi-kassel.de/wp-content/uploads/2018/01/JML_650-1.pdf},
venue = {Waikoloa, Hawaii, USA},
year = 2018
}